How can we help?
Escapra provides dedicated support for hotel partners, travel partners, and API integrators. Our team is available Monday–Friday, 09:00–18:00 EET (UTC+2/+3).
Primary support contact
For all support enquiries, email us directly. Include your Escapra partner ID, property name, and a brief description of the issue.
Support topics
PMS Integration & Connectivity
Help connecting your Property Management System to the Escapra distribution layer.
Cloudbeds integration guide →Partner Portal & Bookings
Questions about the Partner Portal, booking management, availability, and rates.
Email support →API & Developer Access
API keys, rate limits, authentication, and technical documentation.
Developer docs →Billing & Commercial
Invoices, wallet top-ups, commission statements, and commercial agreement queries.
Email support →Onboarding & KYB
Account activation, business verification, and onboarding document requirements.
Contact onboarding →Compliance & Legal
Data processing agreements, GDPR requests, and regulatory compliance documentation.
Privacy Policy →Escapra OY
Rummunlyöjänkatu 11 E 034, 02600 Espoo, Finland
Business ID: registered in Finland