Cloudbeds Integration

Distribute your Cloudbeds inventory
without losing control.

Escapra connects your Cloudbeds PMS to a curated network of resellers, with the governance, reconciliation, and audit trail hoteliers expect.

Overview

Escapra + Cloudbeds: the integration in plain English.

Escapra is a distribution platform that sits between your Cloudbeds PMS and the partners who sell your rooms — OTAs, wholesalers, tour operators, and direct B2B buyers. Once you authorise the integration, Escapra pulls your live inventory, rates, and availability from Cloudbeds and presents them to approved partners through a single, governed channel.

When a booking lands, it flows straight back into Cloudbeds as a reservation, with the partner, rate plan, and commercial terms attached. Cancellations, modifications, and stop-sells move in both directions automatically. You keep Cloudbeds as the single source of truth for your property, and Escapra handles the distribution complexity — partner contracts, rate mapping, payment routing, and reconciliation — so your team stops managing channels manually and starts measuring outcomes.

Benefits

Benefits for your hotel.

1. Faster time to market

Go live with new distribution partners in days, not quarters. Escapra handles partner onboarding, rate mapping, and contract logic so your revenue team approves a partner and starts selling the same week.

2. Partner approval you control

Every reseller is gated by your approval. Escapra surfaces partner KYC, commercial terms, and territory before you say yes. Revoke access with one click whenever you choose.

3. Automated reconciliation

Every booking is matched against Cloudbeds and the originating channel nightly. Discrepancies are flagged, replayed, or escalated automatically — no spreadsheets, no end-of-month surprises.

4. Real-time inventory truth

Availability, rates, and restrictions stream from Cloudbeds in near real time. Overbookings drop because every partner sees the same inventory state your front desk sees.

5. Audit-grade visibility

Every sync, booking, modification, and partner action is logged with a timestamp and signature. Finance, revenue, and compliance teams share one source of record.

How it works

From authorisation to live distribution.

1. Connect Cloudbeds

Authorise Escapra from your Cloudbeds marketplace in under five minutes. The integration uses Cloudbeds' official OAuth flow — no credentials shared, no scripts to install. Escapra requests only the scopes it needs to read inventory and write reservations, and you can revoke access from Cloudbeds at any time.

2. Inventory syncs

Escapra reads your room types, rate plans, availability calendar, and restrictions, then maps them to a normalised distribution model. Your revenue manager reviews the mapping, confirms which rate plans are eligible for which partner types, and publishes. Updates from Cloudbeds stream through continuously after that.

3. Distribution goes live

Approved partners see your inventory in their booking surface and start sending reservations. Each booking arrives in Cloudbeds tagged with the partner, rate plan, and commercial terms. Stop-sells, rate changes, and restrictions you set in Cloudbeds propagate to every connected partner within seconds.

4. Reconciliation runs

Every night, Escapra reconciles bookings between Cloudbeds and each upstream partner. Matched reservations are marked clean. Mismatches — missing bookings, amount discrepancies, late cancellations — trigger automated retries, then a human-readable exception in your dashboard if they don't resolve.

Governance

Distribution governance.

Most distribution platforms hand your inventory to anyone with an API key. Escapra doesn't. Every partner that wants to resell your rooms goes through a structured approval flow: KYC documents, commercial terms, territory and segment declaration, and your explicit sign-off.

You decide which partner tiers are eligible for which rate plans. A high-touch luxury operator might see your BAR and a negotiated corporate rate; a high-volume OTA aggregator might only see opaque packages. Approvals are recorded with the approver, timestamp, and the exact terms accepted, so there's never a question about who agreed to what.

If a partner underperforms, breaches terms, or you simply change your strategy, you revoke access in one click. Inventory stops flowing immediately, in-flight bookings are protected, and the partner is notified through their Escapra dashboard. Governance isn't a feature bolted on the side — it's the spine of the platform.

Reconciliation

Booking reconciliation.

Reconciliation is where most distribution stacks quietly leak money. Escapra treats it as a first-class function.

Every reservation that enters Cloudbeds through Escapra carries a unique correlation ID linking it to the upstream partner's booking record. Each night, Escapra pulls the partner's booking ledger and matches it line-by-line against Cloudbeds: same guest, same dates, same room, same amount, same status.

When something doesn't match — a partner cancellation that didn't reach Cloudbeds, a rate adjustment posted on one side only, a booking stuck in a webhook retry — Escapra runs an automated replay. Failed webhooks are retried with exponential backoff for up to 24 hours. Mismatches that survive replay are escalated as exceptions in your dashboard, with the full payload, timeline, and a recommended action. Your finance team sees a clean ledger or a clearly explained discrepancy. Nothing in between.

Trust and compliance

Built for hoteliers who treat data like guest keys.

KYC on every partner

Identity, beneficial ownership, and sanctions screening before a partner ever sees your inventory.

Immutable audit logs

Every action — sync, booking, approval, revocation — is logged with actor, timestamp, and payload signature.

Signed webhooks

All inbound and outbound webhook traffic is HMAC-signed and verified. Replay attacks are rejected at the edge.

Encryption in transit

TLS 1.2+ enforced on every connection, with modern cipher suites only.

Encryption at rest (roadmap)

Field-level encryption for guest PII is on the near-term roadmap, with KMS-backed key rotation and per-tenant key isolation.

GDPR-aligned

Data processing agreements, sub-processor transparency, and guest data subject request workflows are available on request.

See it in action

The product, end to end.

Cloudbeds OAuth connection screen inside the Escapra admin dashboard
One-click OAuth authorisation from your Cloudbeds account.
Partner approval dashboard showing KYC, commercial terms, and rate-plan scope
Review KYC, commercial terms, and rate-plan scope before approving a reseller.
Reconciliation exception view with full booking timeline and recommended action
Every mismatch surfaced with full booking timeline and recommended action.

Ready to see Escapra on your Cloudbeds inventory?

30 minutes with a distribution specialist who knows Cloudbeds. We'll walk through your rate structure, partner mix, and reconciliation pain points, then show you the platform on data that looks like yours.

Walkthrough request

Get a personalised walkthrough.

Send us your details and a distribution specialist will be in touch within one business day.